Resolve Disputes. Build Trust Online.

ODRaas is the complete multi-tenant platform for online dispute resolution — from negotiation to binding arbitration, all in one place.

3 stages

Negotiation → Mediation → Arbitration

9+ modules

Chat, video, outcomes, workflow & more

GDPR ready

Privacy & compliance built-in

Everything you need

A complete resolution platform

Purpose-built for ODR providers. Every module is independently activatable per tenant.

Real-time Chat

Secure, case-scoped messaging with direct and group channels, file attachments, and full history.

Audio & Video

WebRTC-powered video sessions for mediation and arbitration hearings. No plugins, any browser.

Outcome Builder

Template-driven settlement agreements with e-signature, immutable versioning, and PDF export.

Workflow Engine

Configurable task checklists, due dates, and assignees guiding a case from open to resolved.

Multi-tenant

White-label your own ODR brand. Custom logo, colour, subdomain, and per-tenant modules.

Compliance-ready

GDPR, UK-GDPR, PIPEDA, CCPA — built for regulated dispute resolution from the ground up.

Evidence Management

Hierarchical file system with system folders, selective party sharing, and versioning support.

Role-based Access

Super Admin, Tenant Admin, Case Manager, Neutral, Claimant, Respondent — full RBAC enforced.

Smart Invitations

Secure link-based party invitations with expiry. New parties register and join instantly.

Simple process

Negotiation

Submit your dispute

Mediation

Invite & collaborate

Send secure invitation links. Both parties join, chat, share documents, and negotiate directly.

Arbitration

Reach a signed outcome

A neutral facilitates resolution. The agreed outcome is templated, signed, and exported as a binding PDF.

White-label SaaS for ODR Providers

Your brand. Your modules. Your tenants. Built on ODRaas infrastructure with zero engineering overhead.

Custom branding & subdomain

Independent module selection

Per-tenant data isolation

Flexible billing models